Wuff Wellness

Return Policy for Damaged Items

At Wuff Wellness, we care deeply about your experience—and we stand behind the quality of every product we send. If you receive a damaged item, we’re here to make it right. Please review the following policy for returns and replacements due to product damage.

What Qualifies as a Damaged Item?

A product is considered damaged if it arrives with:

  • Visible tears, cracks, or breaks that occurred during shipping
  • Packaging that is punctured or leaking (for treats or consumables)
  • Missing parts or unusable condition upon arrival

Normal wear and tear, aggressive chewing damage, or minor cosmetic issues (e.g., dented treat bags or wrinkled packaging) do not qualify as ‘damaged

Reporting Window

To be eligible for a replacement:

  • You must report the issue within 7 days of delivery.
  • After 7 days, we may be unable to offer a replacement or refund due to inventory rotation and product handling limitations.

Proof Required

To process your claim, please email wuffwellness@gmail.com with:

  1. Photos of the damaged item(s) from multiple angles
  2. A clear photo of the shipping box, including the label
  3. Your order number and the name on the order

This helps us file claims with our carriers and improve packaging or product sourcing if needed.

What Happens Next?

Once your claim is reviewed and approved, we will:

  • Ship a replacement item at no cost (based on availability)
  • If a replacement is unavailable, offer a credit toward your next box or a partial refund for the item’s value

We may limit replacements if there is a pattern of excessive claims or misuse of the policy.

Non-Returnable Items

Due to safety and hygiene regulations, we do not accept returns of:

  • Used toys or chews
  • Opened consumable items (treats, supplements)
  • Items damaged by pets after delivery

Please always supervise your dog during play or treat time, as no product is completely indestructible.

We are a small business that proudly supports other small makers. We appreciate your understanding as we strive to handle each issue with care and fairness. For general concerns or quality feedback, you’re always welcome to contact us—we love hearing from our pack!

Ordering, Billing, & Delivery Schedule

Welcome to Wuff Wellness! We wanted to start off by explaining what kind of boxes we offer. Our themed boxes are the Wuff Wellness, Wuff Standard, and the Wuff Warrior. These themed boxes can be on a subscription or be purchased one time. The Wuff Savor and Wuff Munch are non-themed boxes, and can also be purchased one time or on a subscription basis.

Themed Launch Boxes:

We’re so excited to welcome you to the Wuff Pack! Because this is our official launch, we’re curating something extra special—and that takes a little extra time. To ensure we can source high-quality, small-business products and prepare your dog’s first ritual experience, orders for our first-ever themed October boxes must be placed between September 4th and October 10th. Payment will be collected the day you order, and then billed on the 11th of every month after that starting in October.

Non-Themed Launch Boxes:

Wuff Savor and Wuff Munch Boxes are our non-themed boxes. For the launch all boxes (including these non-themed ones) will be shipped out by the 4th of October. After the launch, the process goes as follows:  When an initial order is placed for one of these boxes (whether on a monthly subscription or a one-time purchase), payment is taken, and orders will be shipped out within 3-5 business days. For monthly subscriptions of the non-themed boxes, the initial box will be shipped immediately (within 3-5 days), but then align with the monthly subscription and payment schedule. This is listed below.

Themed Subscription Schedule (Post-Launch):

Paws! After your first delivery, non-themed box subscriptions follow the same monthly schedule as themed boxes.

Phase
Date Range
Example
Ordering Period for the Following Month's Box:
11th (Month A) - 10th (Month B)
Customers ordering on October 8th receive October’s themed box. Customers ordering on October 11th, will receive November’s themed box.
Billing Date:
Upon signup for new customers, the 11th of each month for recurring subscriptions.
New customers are billed immediately. Recurring customers are auto-charged on the 11th of each month.
Order Preparation:
Boxes begin being packed and prepped between the 11th and the end of the previous month.
For instance, October subscription boxes will start being prepped between the 11th and end of September.
Shipping Window:
Subscription boxes will be shipped out no later than the 4th of every month for orders placed by the 1st of the month.
An October box will be shipped out no later than the 4th of October, if you order by the 1st of October.
Delivery Window:
Your box should arrive by the 20th of the month, if you placed it by the 1st of the month.
An October box should arrive by the 20th of the month, if you order by the 1st of October.